CUSTOMER CARE
Good questions.
Sizing, shipping and the details that matter.
Where do you deliver?
We ship to the 50 US states and Washington, DC. US overseas territories and APO/FPO military addresses are excluded.
How much does shipping cost?
All orders receive free standard shipping. We do not offer expedited shipping.
How long will my order take?
Free standard shipping to all 50 US states and Washington, DC. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days. Business days exclude weekends and US federal holidays. These times are estimates, not guarantees.
What is the order cutoff?
7:00 PM fixed Central Standard Time (UTC−06:00), year-round. Business-day orders before the cutoff start handling that day; later orders, weekends and US federal holidays start the next business day.
How do I choose my size?
Each product page has a body-size guide and that style’s garment measurements in centimeters. Compare a shirt you already own and consider the stated fit.
How should I care for my shirt?
Follow the care section on the specific product page. Cotton, stretch cotton, linen blends, viscose and polyester styles have different care instructions.
Can I return an item?
Request a return within 30 calendar days of delivery. No restocking fee. Contact us for authorization before sending a return. Change-of-mind returns must be unused, in original condition and original packaging, with any supplied tags retained.
Who pays for return shipping?
We cover it for our error, damage, defects or an incorrect item. You cover it if you change your mind. No restocking fee applies.
What if my item is damaged or incorrect?
Contact support with your order number and a description of the issue. Ordinary change-of-mind conditions do not prevent reporting a defect, damage or a shipping error. We will arrange an appropriate resolution.
When will a refund be made?
Approved refunds are made to the original payment account within 10 calendar days. The time for a payment provider to display the credit may vary.
How are payment and order confirmation handled?
The checkout shows your selections and total before payment submission. Payment processing is subject to authorization by the payment provider. Where an order is accepted, its confirmation identifies the accepted order details. Contact us if you need help.
How can I contact you?
Email support@emporiao.shop or call +1 (859) 236-9400. You can also use the Contact Us form.