EMPORIAO / CUSTOMER INFORMATION
Return & Refund Policy
Thirty days to request a return, with clear responsibilities.
Return window
Contact us to request a return within 30 calendar days of receiving your item. For a change-of-mind return, clothing must be unused, in its original condition and original packaging, with any supplied tags retained.
How to request a return
Email support@emporiao.shop with your order number and reason for return. We will provide authorization and return instructions. Our company address is also our authorized return address: 1524 Lebanon Rd, Danville, KY 40422, United States. Please contact us before sending your item.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from your order, contact us with your order number and a description of the problem; photographs may help us assess it. We will arrange an appropriate resolution, including a refund or a replacement where agreed and available. The ordinary unused-condition rules for change-of-mind returns do not prevent you from reporting damage, a defect or a shipping error.
Who pays return shipping
We cover return shipping when the return is due to our error, an incorrect item, damage or a defect. You cover return shipping when you change your mind. Contact us first so we can provide the appropriate instructions.
No restocking fee
We do not charge a restocking fee.
Refund timing
After a refund is approved, the refund will be made to the original payment account within 10 calendar days. The time for your payment provider to display the credit may vary. If you have not seen the refund, contact us with your order reference.
Contact
For return or refund questions, email support@emporiao.shop or call +1 (859) 236-9400.
Questions? support@emporiao.shop